Jeff Denney Recruiting Seattle
Apr 27, 2022Permenant-Traveling-Full Time
Description As a Clinical Implementation Specialist, you will drive the onboarding, adoption, and growth of our system in orthodontic practices. You will apply your clinical expertise and demonstrate comprehensive knowledge of orthodontic office processes, workflows, and knowledge sales strategy to identify opportunities for growth and accelerate revenue and higher case volume. You will build and leverage influential relationships with doctors and staff by providing them with tailored clinical and operational insights with training to enable and inspire them to modernize and grow their business by utilizing our system. While collaborating with the sales team, you will perform a thorough customer “current state” assessment, prioritize, and created defined work path with each targeted customer to facilitate full adoption of our system through business needs, by creating and leveraging training resources and implementing processes and procedures with doctors and staff, while maintaining a positive customer experience. As a representative, you are instrumental in communicating with customers, internal teams, and leaders. Essential Duties and Responsibilities Provide clinical support to doctors to achieve the goal our onboarding and full integration into orthodontic practices. Foster positive relationships with entire practice teams within targeted practices. Build relationships with partners, utilizing a consultative and collaborative approach with the common goal inspiring our customers to modernize and grow their business utilizing the system. Deliver Clinical Training and presentations both virtually and in person to a variety of customer types as well as internal audiences, to maximize implementation, utilization, and integration of our system and refining office processes. Demonstrate leadership by being customer focused, displaying strategic thinking, having a global and company mindset, focusing on results, and continuously developing skills. Jointly lead and manage the new customer onboarding training strategy, assist with resource, and tool development, and deliver full integration with both doctors and staff of orthodontic practices. Strategically work with sales and marketing and commercial support functions to prioritize opportunities. Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices. Stay active and engaged with important orthodontic related organizations to stay abreast of trends and changes in orthodontics that impact our business or customers. Utilize up to date knowledge of the orthodontic industry to provide clinical input for new product development and software enhancements Utilize data/analytics to help customer’s drive decision making Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of our solutions. Diagnose positive and negative results and lead triage and execution, accordingly, communicating results to leadership. Handle multiple projects simultaneously, prioritizing tasks based on organizational need and judgment. Effective and independently manage booking of travel within company guidelines; ensuring to adhere to personal expenses and expense reporting requirements in a timely manner Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency Education and Experience Clinical degree in dentistry (RDH, EF, CDA, RDA, LDA etc.) and/or dental office management experienced preferred 3-5+ years of relevant work experience, preferably in the related health industry (i.e orthodontic, dental, practice etc.) Valid Driver's license and ability to travel ( about 50% including 2 overnights a week) Attributes Self-motivated Eager to learn Resourceful Problem solver Reliable and Trustworthy Punctual Team player Work Schedule/Hours Regular business hours. Nights and weekends required.