The administrative front office team member plays an important role in our very busy dental office. Administrative tasks include communicating effectively with patients and maintaining an organized schedule for (2) dentists and (3) hygienists. Our office is committed to providing quality care in a relaxed environment. Our goal is to always treat the patient like family.
This position will maintain and organize all administrative functions of the front office, including reception tasks- receiving and distributing office mail and email and answering the office phone and properly scheduling the patient or taking care of insurance/questions. In addition, verifying patient appointments by phone/text/email system. Position also greets and verifies patient information when they arrive and effectively checks the patient out when they are finished.
Checking out patients includes: collecting payment, scheduling new appointments, and completing referrals to specialists. Insurance verification and explaining benefits to patients both over the phone and during the appointment. In addition, financial arrangements and presentation to patients when treatment is proposed.
Higher level roles include insurance claim tracking, accounts receivable management, and collection of delinquent accounts. Management of the Recare system is also a role of the front office administrative team.