Dental Front Office-Administrative Assistant III

  • Lake Washington Institute of Technology
  • Kirkland, WA, United States
  • Jan 09, 2018
Permanent-Full Time Admin-Clerical

Job Description

Dental Front Office-Administrative Assistant III

SALARY: $2,815.00 - $3,160.00 Monthly

OPENING DATE: 01/17/18

CLOSING DATE: 01/24/18 11:59 PM


This position performs Dental front office duties and provides support to the Dental Department. Assignments involve responding to office inquiries, answering phone and scheduling patients, preparing a variety of patient forms, taking initiative to complete regularly recurring activities, maintaining files and working with data systems with emphasis on using the EagleSoft software package. Responsibilities also involve collecting payments for services rendered, and coordinating patient care between hygiene and assisting clinics.


• A major function of this position is to assist students in the patient check-out process and to assist students in meeting their requirement needs.

• Screen incoming calls and evaluate relative importance of each; respond to public inquiries and/or complaints tactfully and constructively and refer others to appropriate persons; direct visitors and retrieve calls from voice mail

• Schedule patients for the dental programs; determine whether patient is a new patient or an existing patient and schedule according to requirements of students. If a person is a new patient advise them that we are a teaching facility and explain in detail the process a person goes through to be a patient here. Advise students of cancelations and new patient bookings.

• Enter/update patient information records and related information e.g. scheduling, demographic data, payments, verify insurance coverage and enter into patients account. Inactivate patient records and forward or release records when necessary.

• Prepare for the next day. This involves making sure insurance information is accurate, frequency limitations are not missed, patient portion is calculated, new patient information is input in EagleSoft and next treatment is verified.

• Make sure lab cases for next day are in clinic or due to be delivered on time.

• Assist and monitor students in front office during confirmation of patients, answering phone and checking patients out. Receive payments from patients at check out and work with students as to how insurance co payments work during this process.

• Provide feedback to students and instructors regarding student performance during front office rotations.

• Ensure proper placement of documents in patients charts on Eaglesoft.

• Reconcile cash box and prepare daily cash sheet.

• Verify and sign adjustment log.

•  Print and mail monthly statements.

• Maintain confidentiality of information

• Provide high level of quality customer service

• Ability to maintain confidentiality and use tact and discretion

• Regular and satisfactory attendance and punctuality

• Other related duties as assigned


•  High school diploma or equivalent required; some college-level coursework preferred

•  Two or more years of related work experience preferred; thorough knowledge of current dental front office and/or administrative office procedures to thoroughly and accurately perform the full scope of responsibility within the assigned department as listed above

• Knowledge of dental terminology, procedures, and diagnosis

• Working knowledge of dental insurance and experience with appointment scheduling • Excellent written and verbal communication skills and customer service skills; demonstrated ability to communicate with the general public in a courteous, helpful and clearly understood manner

• Strong organization skills; detail-oriented; ability to move from one task to another effectively, and prioritize time and duties efficiently; demonstrated ability to maintain confidentiality and use tact and discretion

•  Knowledge of Microsoft Office programs, related software applications, and standard office practices, procedures, and equipment; knowledge of proper English grammar, usage, and spelling; keyboarding speed of at least 40 wpm; ability to work with numbers accurately

• Demonstrated ability to work successfully with students, staff, and community from diverse backgrounds, including native languages, and a commitment to a culturally diverse work environment



Salary range is $2,573-$2,891 per month DOQ; salary placement for current classified employees is per the classified bargained agreement. Typical working hours are Monday through Friday 7:30am to 4:30pm. Medical, dental and insurance benefits are provided as currently administered under Public Employees Benefits Board; State Retirement Plan; vacation and sick leave begin to accrue at the rate of 1 prorated day per month, dependent on percent of full-time, effective upon employment. This is a union-covered position, which requires the payment of membership dues/representation fees.

Required Online Application Materials

• Online application

• Current resume

• Cover letter

• Responses to the supplemental questions included in the online application process

Conditions of Employment

• Official transcripts/certifications will be required upon employment

• Job offers are contingent upon successful completion of background/reference checks

Physical/Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility: ability to sit, walk or stand for extended periods of time

• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes and/or prepare materials or equipment

•  Lifting: frequently lift, carry, push, pull, or otherwise move objects up to 10 pounds

• Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person

• Emotional/Psychological Factors: ability to make decisions and concentrate, frequent contact with co-workers, as well as the public

•  Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently

Environmental/Work Conditions

• Frequent use of office equipment

• Exposure to weather; corridors between building are located outdoors

Eligibility Verification

•  If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work

Affirmative Action Statement

Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to the Meena Park, Executive Director of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212.


You must submit an online application, including resume and letter, at We do not accept hardcopy, faxed, or emailed application materials.

All application materials become the property of Lake Washington Institute of Technology.


11605 132nd Ave NE

Kirkland, WA 98034


Accommodation: Persons with disabilities who need special accommodations for the application process should contact the Executive Director of Human Resources (425) 739-8212 or (425) 739-8122 TDD.

Interview Process: Applicants whose backgrounds best match the position's essential functions and qualifications are generally contacted for interview by phone or email 2 to 4 weeks after the position closes.

Equal Opportunity: Lake Washington Institute of Technology is an affirmative action/equal opportunity employer committed to providing equal opportunity and nondiscrimination to employment applicants and employees without regard to race or ethnicity, creed, color, national origin, sex, marital status, sexual orientation, age, religion, genetic information, the presence of any sensory, mental, or physical disability, or whether a disabled veteran or Vietnam era veteran. Questions can be directed to the Executive Director of Human Resources/Title IX Coordinator at (425) 739-8212.

Immigration Reform and Control Act requirement: All new employees are required by law to submit documentation proving eligibility to work in the United State by completing an Employment Eligibility Form (I-9) within three days of employment.


Front Desk-Reception, Administrative Support, General-Other: Administrative-Clerical