Dental Technical Support Specialist - Dental Assistants Wanted!

  • National Dentex
  • 160 Larkin Williams Ind Ct, Fenton, MO 63026
  • Jul 30, 2020
Permanent-Full Time Dental Assistant Dental Lab Technician

Job Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Technical Support Specialist with a background and/or education in Dental Assisting.

Technical Support Specialists are responsible for assisting, coordinating, and championing technical issues with our professional clients - Dentists and respective office support - as well as with laboratory leadership, sales, marketing and other internal departments.

Hourly rate of pay is negotiable and will be determined by skills, knowledge, abilities, and experience. 

The regular hours for this position are from 8:00am to 5:00pm, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Troubleshoot basic technical issues, including making calls to doctors on turn-around time, shade, poor impressions, and missing items or information
  • Facilitate assigned technical area (Fixed/Removable/Implants/Appliances) technical calls
  • Utilize interactions with doctors and staff as selling opportunity while creating a positive image of the lab
  • Follow all procedures effectively
  • Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction
  • Generate relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations


Skills and Abilities Required:

  • Must be able to read, write, speak and understand English
  • High level of oral and written communication skills to effectively deal with internal and external customers
  • Excellent organizational skills with attention to detail
  • Demonstrated proficiency with Microsoft Office
  • Ability to handle multiple projects, meet required deadlines of each and deliver results
  • Ability to analyze and solve problems
  • Self starter with demonstrated initiative, self motivation and assertiveness
  • Must perform duties in an independent manner with minimal direction and supervision
  • Ability to maintain confidential employment and business information
  • Ability to listen and assess situations, providing possible solutions and feedback for consideration
  • Team player, maintaining a positive customer focus, both internally and externally
  • Analytical thinking skills coupled with the open mindedness to review and if needed, change the processes of the department to ensure the highest quality and efficiency standards are met
  • Ability to quickly assess customer needs and market trends and translate those into viable products and services
  • High degree of familiarity with dental and laboratory procedures, processes and terminology. In depth knowledge of Company products, services, industry practices and sales and marketing techniques
  • Ability to work in a fast paced, ever changing work environment


Minimum Education and Experience Required:

  • High school diploma or equivalent
  • Preferred: Dental Assisting Certificate
  • Preferred: One (1) to three (3) years experience as a Chair-Side Dental Assistant


Hazardous Materials or Equipment Used:

  • Office Equipment
  • Small hand tools


Physical Requirements:

  • Regularly required to sit, stand, walk, and/or reach
  • Regularly required to exhibit fine motor skills and/or perform repetitive motions using both arms and hands grasping, gripping, pinching, lifting, and carrying. Constantly lifting & carrying 0-10 lbs.  Occasionally lifting and carrying 26-50 lbs.
  • Read and interpret prescriptions and other required documentation
  • Ability to effectively communicate technical information
  • Vision capabilities: depth perception, attention to detail, and/or color


Hourly rate of pay is negotiable and will be determined by skills, knowledge, abilities, and experience.

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