Dental Call Center Representative

  • FUNtastic Dental and Orthodontics
  • 2700 North Bellflower Boulevard, Suite 312, Long Beach, CA, 90815 USA
  • Jul 11, 2018
Full time Dental Front Desk Dental Front Desk Bilingual Dental Patient Coordinator Admin-Clerical Customer Service

Job Description

Our growing dental company is seeking a highly motivated and positive individual with great organizational and communication skills to join our enthusiastic dental team as part of our Call Center. You will be attending to all of our patients' needs over the phone. Schedule, coordinate, and organize appointments to facilitate the efficient running of the dental office.

Main Job Tasks and Responsibilities:
-Maintain a 5 star phone certification every month (we will train you in this process)
-Register new patients according to established office protocols
-Assist patients to complete all necessary forms and documentation
-Verify and update patient information
-Inform patients of dental office procedures and policy
-Enter all relevant patient information into data system
-Maintain and manage patient records in compliance with privacy and security regulations
-Answer and manage all incoming calls
-Respond and comply to requests for information
-Schedule patient appointments
-Confirm upcoming appointments and recalls according to office protocol
-Check daily appointment schedule
-Fill in cancellations and no-shows
-Process account payments over the phone
-Collect and Verify dental insurance information from patients and insurance companies
-Maintain a professional call center area
-Safeguard patient privacy and confidentiality
-Entering patient information into the Patterson EagleSoft and OrthoEase office system
-Soliciting referrals from patients

FUNtastic Dental and Orthodontics offers employment opportunities that promote professional, personal, and financial growth. We work extremely hard to provide our dental employees with continuous professional development and a supportive work environment. Competitive wages, great benefits, and opportunities for advancement are just a few reasons why a career with us is an investment in your future.


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